Privacy Policy at Wellington Park Hotel

Collection & use of your personal information

Here at the Wellington Park Hotel, we aim to ensure that the privacy and security of all information is maintained.

We will not store any personal information, such as name, email address or telephone number without your irrefutable consent. We can justify the processing of the personal data we collect, as we only ask for essential information from our customers. This information will not be passed on to third party providers unless authorised by yourself. All our customers will have the ability to correct & remove any information about themselves, that is accessible as part of their account. All the data obtained, will receive the utmost care & attention to ensure the security of the personal information we obtain from you.

In the event you opt to provide us with this information, we will only use it for the purpose specified. Information collected on the Site may be used to:

  • Book and complete your reservation.
  • Contact you about our latest deals & promotions
  • Send marketing communications & Feedback Forms.
  • Deal with various questions & queries you may have.
  • Improve your experience when visiting our website.

You can opt-out of any of these promotions by clicking on the unsubscribe button in any of our email material.

 

Secure Reservations

When making an online reservation with ourselves, you will be linked to a reservation interface and a third party booking engine provided by our booking management system vendor Net Affinity. All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.

 

Storing Booking Information

We hold your information while you are a customer and for a period of time after that to meet our legal and regulatory obligations.  We do not hold it for longer than necessary.

 

Security

We have put in place, several technical and physical safeguards for accessing personal information. Only authorised personnel can access customer information for performing their duties in respect to the services we provide.

 

General Enquires

If you contact Mooney Hotel Group with a general enquiry, we may require your contact details to progress your query. We will only use these details to fulfil your request, and these details will not be passed to third parties for any other purpose.

 

CCTV

In the public areas of the Wellington Park & some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of the Wellington Park Hotel & security for all its Clients and staff.

 

Cookies

Our website uses cookies to track your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. Cookies may be used to compile anonymous statistics related to the use of services or patterns of browsing, in a manner that does not personally identify the website visitor. You can usually change your browser's settings so that it will not accept cookies, although this may restrict some website functionality.

 

Opt out / Data quality / Access

We provide customers with the ability to opt in / opt out of receiving written, promotional and marketing information. You can do this by: Sending an email to info@mooneyhotelgroup.com with your name, address and (if you have made a booking with us) a confirmation number. Or by selecting opt in/opt out link, each time you submit a form containing your personal details on this website or any of our email material.

 

Children's Privacy & Parental Consent

Please be aware that Hotel has not designed this Site for & does not intend for it to be used by, anyone under age 18. Accordingly, this Site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. Hotel specifically requests that persons under the age of 18 not use this Site or submit or post information to the Site. Should Hotel inadvertently acquire personal information or other data from users under the age of 18, Hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the Site and submitted personal information without solicitation by or permission from Hotel.

 

Links Provided To Other Sites

The Wellington Park Hotel on certain occasions, may have links to external websites and we are not responsible for the privacy policy or content of these websites. The privacy statement you are reading relates only to this website.

 

Making A Complaint

If you have a complaint about the use of your personal information, please let a member of staff in the hotel know giving them the opportunity to put things right as quickly as possible.

You can make a complaint in person, by phone, by email or by post.  Please address the complaint to the General Manager of the hotel who will respond to you with an acknowledgement of the compliant and how it will be investigated.  We ask that you supply as much information as possible to help our staff to resolve your complaint quickly. Please be assured that all complaints will be investigated fully.

 

Updates to this notice

We will make changes from time to time to this privacy statement particularly when we change our products and services, change our technology and how we use your information. You can always find an updated version of this statement on each hotel website and our group website www.mooneyhotelgroup.com/privacy statement. You will also find a copy on display at each of our hotels websites.

© 2018 Wellington Park Hotel, 21 Malone Road, Belfast, BT9 6RU, Northern Ireland T: 0044 28 9038 1111 F: 0044 28 9066 5410 E: info@wellingtonparkhotel.com
Web design, development and booking engine by Net Affinity Ltd.