Following government guidance at the start of the Covid-19 Pandemic, The Mooney Hotel Group closed the doors of its two hotels (Armagh City Hotel / Wellington Park Hotel) on 22nd March 2020, to protect the health, safety and wellbeing of all the stakeholders in the business, staff and customers alike.
With light at the end of the tunnel in terms of government lifting restrictions allowing hotels to plan to reopen, the Mooney Hotel Group are taking every available step to ensure that when we do reopen our doors to the public, on 3rd July 2020, we do so under the most stringent health and safety controls as possible, utilising government and industry guidelines, to ensure the continued health, safety and wellbeing of our staff, customers, suppliers and contractors. Every precaution will be taken to make sure our hotels are safe and welcoming, and we will have stress tested every eventuality whilst in lockdown to ensure our risk assessments are robust and effective.
There will be an enhanced disinfection regime rolled throughout the entire hotel complex, staff will be rigorously trained on our new and enhanced cleaning regimes, best practice working will be employed in every department in line with up to date government and industry guidelines. The two most effective control measures of hand sanitising and social distancing will be stringently enforced with all our staff, and guidance will be given to all our customers utilising hand sanitising stations strategically placed throughout the hotels, in particular at touch points, and directional signage will assist customers with flow and distancing to ensure that the government recommended distancing guidelines are followed.
Following government and industry guidelines, the Mooney Hotel Group will utilise all forms of recommended Staff Training, PPE, Disinfectant, Barriers and Social Distancing Protocols throughout the hotels to ensure safety for everyone, this is of our utmost concern. Throughout the hotel we will be using single use paper disposable cleaning materials alongside government recommended sanitising disinfectant.
It is our continued promise to ensure the health, safety and wellbeing of everyone, whilst still providing our superb level of customer service in our hotels.
STAFF Every member of staff and management will undergo a full day re-induction programme into our new government recommended Covid-19 risk assessment procedures, and will be retrained in our rigorous cleaning and disinfection regimes. We believe that training our staff is the most important aspect in delivering a safe and welcoming experience to our customers.
A strict disinfection regime will be employed throughout the entire common areas of the hotels by front of house cleaning staff, continuously disinfect all surfaces, including door handles, push plates, lift buttons and rails, banisters, counter tops, bar tops, credit card machines, toilet handles, soap dispensers, hand dryers, water taps, tables and chairs.
To continue to help prevent the spread of the virus, strict social distancing procedures have been introduced, with staff and customers alike required to maintain the government regulated social distance. There are directional arrows and signage to assist customers with this in every area of the hotel. Hand sanitising stations are placed strategically throughout the hotel, including all access / egress points, which customers are encouraged to use.
Furthermore, we will be encouraging and monitoring strict social distancing guidelines with all our customers, and, for the health and safety of all customers and staff, will kindly ask customers who do not follow these guidelines, to politely leave the building.
Our housekeeping team have been provided with the appropriate PPE to assist them in the safe cleaning of all our bedrooms. Our already impeccable cleaning regime has been further enhanced following our internal risk assessments, government and industry guidelines, to ensure not only are our staff kept safe cleaning our bedrooms, but that they leave the rooms impeccably clean and sterile for incoming guests. Working closely with our chemical and cleaning provider Ecolab, we will be using the industry recommended cleaning and disinfection chemicals to ensure that our rooms are 100% safe for our incoming guests. Not only will our bedrooms be thoroughly cleaned for arriving guests, all touch points within the room will be thoroughly disinfected and sanitised. Once our rooms are cleaned, disinfected and sanitised to the standard we demand, they will be sealed until our next guest arrives and breaks the seal on the door.
In all our dining spaces, deli, carvery, grill bar & restaurant, we have modified the seating arrangements to allow for adequate social distancing for our customers and staff. Booking is essential by emailing firstname.lastname@example.org or calling 028 9038 1111. All breakfasts will be continental, with no buffet option available.
There will only be table service in our bars, with no standing at the bar. Our staff will provide a seated area for you to enjoy a drink, and all orders will be taken by staff and delivered to your table.
KITCHEN / BACK OF HOUSE
The same procedures and disinfection regimes as in our customer areas will be rigorously enforced in our food preparation / staff areas. All staff will undergo a temperature check on arrival, and our back of house cleansing team will be responsible for cleaning and sanitising surfaces continuously. Our staff will continue to follow the EHO Guidelines regarding continuous hand washing, and our kitchen preparation areas have been redesigned to facilitate social distancing between team members. Each chef will have his/her preparation area, and when they vacate that to proceed to the service kitchens, these will be thoroughly cleaned and sanitised by our cleansing team. All our service kitchens will also undergo the same disinfection and social distancing changes.
New social distancing guidelines will reduce the number of guests permitted access to our leisure centre, and strict adherence to these guidelines will be monitored by our staff. As with the rest of the hotel, a new and improved regime of disinfection and sanitising will be rolled out throughout the leisure centre, with our cleansing team continuously sanitising gym equipment, and touch points throughout the leisure centre. Guests will also be encouraged to clean and sanitise gym equipment before and after use.
All the hard work that we have been doing behind the scenes since the beginning of the Covic-19 Pandemic, is to reassure both our wonderful customers and our superb team of staff, that there is some positivity and light at the end of the tunnel. We have taken all the steps possible to make our hotels as safe as possible for everyone, yet still providing that wonderful level of service that we are known for. We will all, together, have to adapt to what, at least for the short/medium term, will be the “new normal” post pandemic. We are 100% confident we can deliver this “new normal” to each and every one of our valued customers.
“We can’t wait to see you all again”